Question 1

What does the $1 reservation include?

Accepted Answer

Your $1 reservation secures early backer status for Ruvo’s Kickstarter launch, guaranteeing you a 30% launch-day discount, priority shipping, your choice of color, and access to exclusive Day 1 perks.

Question 2

Is the $1 reservation refundable?

Accepted Answer

No — all $1 reservations are final and non-refundable.

Question 3

How do I complete my order after reserving?

Accepted Answer

On Day 1 of Kickstarter launch, you’ll receive a private early backer link via email. Use it to complete your pledge and activate your 30% discount.

Question 4

What perks do early backers get on Kickstarter?

Accepted Answer

Early backers get our biggest discount ever (30% off), priority shipping from the first production run, and exclusive Day 1 Kickstarter reward options.

Question 5

Can I change my color choice after I reserve?

Accepted Answer

Yes — you’ll select your color (Rose Gold, Black Onyx, or Frost White) when you complete your Kickstarter pledge.

Question 6

When will the Ruvo Mask ship?

Accepted Answer

We're targeting Fall/Winter 2026 for our first batch of shipments. While we’re working hard to stay on schedule, timelines may shift depending on manufacturing and logistics — we’ll keep you updated every step of the way.

Question 7

Can I cancel my preorder if I change my mind?

Accepted Answer

All pre-orders are final and non-refundable, as each unit is reserved specifically for you during production. However, if your product arrives defective or damaged, you may request a replacement or return within 7 days of delivery. We’ll make it right.

Question 8

What’s the difference between paying in full and placing a deposit?

Accepted Answer

Paying in full ($899 CAD) gets you founder perks like accessories, cartridge starter set, and priority shipping.
 Placing a deposit ($449.50 CAD) reserves your mask now, and you’ll pay the remaining balance before we ship in 2026 — but it does not include perks.

Question 9

How do I pay the remaining balance if I reserved with a deposit?

Accepted Answer

We’ll notify you by email before shipping and send a secure link to complete your final payment. You’ll have plenty of notice and time to prepare.

Question 10

Is checkout secure?

Accepted Answer

Yes — all orders are processed through SSL-encrypted, secure payment gateways. Your payment and personal information are protected with the highest industry standards.

Question 11

Can I update my shipping address later?

Accepted Answer

Absolutely. We'll send a reminder to confirm or update your shipping address before we ship your Ruvo Mask.

Question 12

Will I receive updates between now and shipping?

Accepted Answer

Yes! As part of the Ruvo Insider List, you’ll get exclusive updates on our progress — including behind-the-scenes peeks, milestones, and key production stages.

Question 13

What happens if I don’t pay the remaining balance after placing a deposit?

Accepted Answer

If you reserved your Ruvo Mask with a deposit and fail to complete the remaining balance before the shipping deadline, your preorder will be cancelled, and your deposit will be forfeited.
 We’ll send multiple reminders leading up to the deadline, so you’ll have plenty of notice.

Question 14

What is the Ruvo Ala Mask?

Accepted Answer

The Ruvo Ala Mask is the world’s first AI-powered beauty device that delivers a full face of makeup in under 10 minutes — contact-free. It uses facial mapping technology, precision spray nozzles, and refillable makeup cartridges to apply foundation, contour, blush, and more with no brushes, sponges, or manual blending required.

Question 15

Do I need to clean the nozzles manually?

Accepted Answer

Not usually. The self-cleaning system is sufficient for most users. If buildup occurs, the app will alert you and walk you through a 2-minute manual rinse mode.

Question 16

Does the mask need to be cleaned?

Accepted Answer

The Ruvo Ala Mask features a self-cleaning cycle that activates after every use to flush the nozzles and internal misting system.
You may also wipe the interior with a soft, damp cloth weekly.

Question 17

Where do you ship?

Accepted Answer

Ruvo will be available in Canada and the U.S. at launch, with global shipping options coming soon.

Question 18

Can I travel with it?

Accepted Answer

Yes. Ruvo is TSA-compliant, compact, and designed for on-the-go use. We recommend carrying it in its case and charging it fully before travel.

Question 19

How long does the battery last?

Accepted Answer

On a full charge, you can get up to 7 full makeup sessions. The battery will notify you through the app or LED indicator when it’s time to recharge.

Question 20

How do I charge the Ruvo mask?

Accepted Answer

Use the included USB-C cable. Plug it into the charging port located discreetly at the bottom of the mask. A full charge takes about 90 minutes.

Question 21

Is the mask safe for my skin?

Accepted Answer

Yes. The Ruvo Ala Mask uses clean, dermatologist-approved ingredients and contact-free micro-mist application. It’s suitable for all skin types, including sensitive skin, and is formulated to be non-comedogenic, vegan, and free of parabens, phthalates, and synthetic fragrance.

Question 22

How do I set up my Ruvo Ala Mask?

Accepted Answer

Download the Ruvo app from the App Store or Google Play.
Power on your mask using the side button.
Follow the app’s instructions to pair your mask via Bluetooth.
Insert your chosen cartridges.

Select a look, stand in front of the mask, and let it apply your makeup in minutes.

Question 23

Can I use the mask without the app?

Accepted Answer

You’ll need the app for the initial setup and to unlock features like presets and usage tracking. After setup, you can use basic functions (like a saved routine) without reconnecting every time.

Question 24

How long does it take to apply makeup?

Accepted Answer

A full application takes up to 10 minutes, depending on your selected routine and coverage settings.

Question 25

Can I choose the intensity of my makeup?

Accepted Answer

Yes. You can select light, medium, or full coverage in the app for each product type. You can also save your favorite presets for daily wear, events, or seasonal looks.

Question 26

What comes in a standard Ruvo cartridge set?

Accepted Answer

Each starter kit includes:

1 Primer cartridge

1 Foundation (your tone match)

1 Contour

1 Blush

1 Highlight

1 Setting mist

Question 27

What does the app let me do?

Accepted Answer

The Ruvo app allows you to:

Pair your mask via Bluetooth

Choose and customize makeup looks

Adjust product coverage levels

Track cartridge usage and refill status

Get skincare tips and seasonal look suggestions

Save presets for different events or moods

Question 28

Do I need to scan my face every time?

Accepted Answer

No. Your facial scan is saved after initial setup. You can rescan anytime if your features change or you want a new mapping profile.

Question 29

How long does each cartridge last?

Accepted Answer

Each cartridge provides approximately 30 full-face applications, depending on your chosen intensity and misting duration.

Question 30

Are the cartridges refillable?

Accepted Answer

Yes. All Ruvo cartridges are designed to be refillable and recyclable. We’re also working on a return & rewards program where you can send used cartridges back for professional sanitizing and refilling.

Question 31

What ingredients are in the makeup?

Accepted Answer

Our formulations prioritize performance and skin health. They’re made with clean ingredients like:

Hyaluronic acid for hydration

Niacinamide for tone and texture balance

Vitamin E for antioxidant protection

Plant-based emollients for a smooth finish
All formulas are vegan, cruelty-free, and free from parabens, sulfates, synthetic dyes, and fragrance.

Question 32

Is my facial data private?

Accepted Answer

Yes. Facial mapping data is stored locally and encrypted. Ruvo does not sell or share biometric data. You can delete your profile at any time via the app.

Question 33

What’s Coming Next?

Accepted Answer

We’re working on exciting new features, including:

Expanded shade ranges and finish options

Voice-controlled application

App-based mixing of custom formulas

Portable charging case

Pro artist-curated makeup cartridges

Join the waitlist or follow us on social to

Question 34

Can the cartridges leak?

Accepted Answer

Cartridges are designed with pressurized seals to prevent leaks. Store them upright, and avoid exposure to extreme heat or freezing temperatures.

Question 35

When is Ruvo launching?

Accepted Answer

We’re currently in our pre-launch phase. Sign up for the waitlist to be first in line for early access and exclusive launch offers.

Question 36

How can I contact support?

Accepted Answer

Email us at info@ruvo-tech.com and we’ll get back to you within 1–2 business days.

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Help Centre & FAQ

Frequently asked questions